Privacy Policy

Introduction

This Privacy Policy describes how ADITYA TECHNOLOGIES and its affiliates (collectively "ADITYA TECHNOLOGIES, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website miraclesurat.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as:

• Name, date of birth, address
• Telephone/mobile number, email ID
• Any such information shared as proof of identity or address
• Bank account or credit or debit card information
• Biometric information such as facial features or physiological information

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customise your experience
• Detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as:

• Sellers and business partners
• Third party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs
• Government agencies or law enforcement agencies (if required by law)

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services refuse or delay deletion of the account.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.